Publisher's Synopsis
Key Performance Indicators (KPIs) help define and measure the organizational goals which are fundamental to an organization's current and future success. Having solid KPIs is crucial for companies that are implementing performance management systems, such as balanced scorecards, six sigma, or activity-based management. In many organizations, KPIs are often too numerous, randomly assembled, and overly complex - essentially rendering them ineffectual, or at worse, counterproductive. This book provides a model for simplifying the complex areas of KPIs while helping organizations avoid common mistakes and hazards.
