New Edition
Paperback (26 Oct 1992)
Not available for sale
Out of stock
With 80per cent of US businesses now in the service industry, it's crucial that American companies look at the different demands of their customers. This book considers the technology of customer-driven management and includes a 12-step strategy to ensure customer satisfaction.
| ISBN: | 9780814478127 |
| Publisher: | Amacom |
| Imprint: | Amacom |
| Pub date: | 26 Oct 1992 |
| Edition: | New Edition |
| DEWEY: | 658.8 |
| Language: | English |
| Number of pages: | 288 |
| Weight: | 420g |
| Height: | 228mm |
| Width: | 152mm |
| Spine width: | 21mm |
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