Publisher's Synopsis
Designed for first courses in quality management, this text provides practical coverage of the various elements of quality management, presenting them within a coherent format whose examination of both qualitative and quantitative factors ensures students understand not only the complete picture, but also the vital details.;The text covers the history and development of quality management in the US, including discussion of the pioneering work of such figures as Deming, Juran and Crosby. Total quality tips sections introduce quotes from recognized authorities in the quality management field, and case studies taken from business and industry provide "real world" examples of quality management in action. Topics covered include teamwork, just-in-time manufacturing, scientific measurement, SPC, employee involvement, continuous improvement, partnering, manufacturing networks, implentation, Kaisen, the theory of constraints, benchmarking and quality tools.
