Publisher's Synopsis
This volume examines the role of management information systems in supporting new management techniques and practices (particularly TQM and JIT). This subject is of particular relevance to operational managers, including IT and production managers, post-graduate management students studying operations and business academics in this field.;This book covers a new area of research which integrates three successful approaches to improving service and manufacturing operations. Based on the authors' research findings from Toshiba UK, Somerset Wine, MINTEL, Peugeot, LandRover, Jaguar, British Steel, Abbey National, Nationwide Anglia, Barclaycard, ASDA, Sainsbury, ISTEL, Nissan and Talent Engineering.
