Delivery included to the United States

Integrated Measurement - KPIs and Metrics for ITSM

Integrated Measurement - KPIs and Metrics for ITSM A Narrative Account

Paperback (31 May 2013)

  • $45.95
Add to basket

Includes delivery to the United States

10+ copies available online - Usually dispatched within 7 days

Publisher's Synopsis

This book is one of a series covering the implementation of new processes within an organization and how to facilitate behavior changes to make the project a success. This volume deals with the implementation of a KPI management system. The book cleverly utilizes a narrative story to make the subject matter accessible and engaging for the reader. The characters are fictitious, but the story comes from the author's own experience and real third party accounts.

Book information

ISBN: 9781849283830
Publisher: IT Governance Publishing
Imprint: ITGP
Pub date:
Language: English
Number of pages: 186
Weight: 246g
Height: 142mm
Width: 216mm
Spine width: 14mm