Publisher's Synopsis
Newly updated for 2002, this best seller is a necessity for any organization seeking to follow the Baldrige Award criteria. Insights to Performance Excellence 2002 is expertly written to explain the criteria and simplify the application process. Author Mark Blazey does this through the use of flowcharts, linkage diagrams, relationship matrixes, and examples of effective practices to help assess and document continuous improvement efforts. This book will strengthen your understanding of the Baldrige Award criteria and provide valuable insights when analyzing your organization, achieving higher levels of performance, and applying for the Baldrige Award. Includes a bonus CD-ROM with additional information and templates to assist in applying for the award.;This book contains Insights to Performance Excellence * Leadership * StategicPlanning * Customer and Market Focus * Information and Analysis * Human Resource Focus * Process Management * Business Results * Tips on Preparing a Baldrige Award Recipient * Scoring System * Self-Assessments of Organizations and Management Systems * The Site Visit * Summary of Eligibility Categories and Restrictions * Makcom Baldrige National Quality Award Winners * Innovative State Quality Award Practices
