Publisher's Synopsis
Excerpt from Industrial Relations and Economic Performance: Grievances and Productivity
In the ten unionized mills in this sample, grievances proceed through a four-step process: 1) discussion with department foreman; 2) filing the grievance in writing; 3) discussions with a committee on grievances usually involving the labor relations director or mill manager; and h) arbitration. The grievance rate in this study is defined as total written grievance filed (step 2) per hourly manhour. With the short time periods between step 1 and step 2 specified in the mills' collective bargaining agreements, the time when a grievance is filed should be close to the time when the original complaint arose. The specific issues of interpretaion that arise from using a grievance rate defined by the grievance activity in step 2 are considered in detail in the theoretical model in this section and the empirical results of the next section.
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