Publisher's Synopsis
Excerpt from Industrial Relations Performance, Economic Performance and the Effects of Quality of Working Life Efforts: An Inter-Plant Analysis
First, there may be a displacement effect as fewer resources and emotional energies need to be allocated to processing or resolving conflicts through the formal adversarial procedures or in creating stronger and more complex rules and control procedures to manage the workforce. The function of the personnel and industrial relations department can shift in emphasis from processing grievances and administering the adversarial aspects of the employment relationship to an emphasis on training supervisors in effective communication and problem solving.
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