Publisher's Synopsis
Excerpt from Improving the Performance of Retail Food Store Cashiers Through Better Training
Courtesy to customers was increased by improved training. Cashiers whose training was by means of a memorandum followed courtesy practices of greeting and thanking customers in 49 percent of the checkouts; those participating in the training procedure were courteous in 63 per cent of the cases.
Cashiers receiving improved training scored substantially better on utilization of time than did those receiving written instructions. Of the ratings given cashiers instructed primarily by written memoranda.
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