Publisher's Synopsis
This manual offers a step-by-step approach to improving the quality of performance throughout an organization. It offers views on how to develop an effective improvement process, whilst recognizing that there is no one way of implementing such changes in an organization, as needs, priorities and culture differ from one organization to another.;The manual is divided into two parts: the first part identifies what continuous improvement is about and why it could be different; the second part starts with an implementation overview and is followed by six detailed implementation steps, which seek to answer many of the "how to?" questions. The book is intended as a resource pack for managers, trainers and facilitators involved in implementing continuous improvement. The modular step-by-step approach should support organizations embarking from new; those revitalizing their aims and actions for continuous improvement; and those wanting to hold gains already achieved and develop further momentum. In each of the modules, practical approaches are described, with relevant examples. The modules can be used in a variety of ways, from basic education and awareness, to detailed workshop and implementation planning.
