Publisher's Synopsis
Small- and medium-sized companies need special help when it comes to implementing their own quality programmes. This hands-on guide provides them with real-life examples of American companies that have achieved quality improvement without big budgets.;This book contains practices and experiences of the smaller companies which have won the Baldridge National Quality Award in order to give small companies a first-hand look at implementing quality programmes at a reasonable cost. It provides readers with: a realistic perspective of what they can accomplish in pursuing quality efforts; proven ideas for planning, implementing and keeping continuous improvement efforts alive; and suggestions for developing a recognition and reward system coverage of all the proven quality tools and techniques, including - JIT, cycle time reduction, benchmarking and continuous improvement.
