Third edition
Paperback (25 Oct 2012)
Includes delivery to the United States
10+ copies available online - Usually dispatched within 7 days
Many customers look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. This book will guide you through implementation and certification. Your streamlined management processes will enable you to offer first-class customer service at competitive prices. The positive impact on your profit margins is just one of the benefits that certification can give you.
| ISBN: | 9781849284424 |
| Publisher: | IT Governance Publishing |
| Imprint: | ITGP |
| Pub date: | 25 Oct 2012 |
| Edition: | Third edition |
| DEWEY: | 004.068 |
| DEWEY edition: | 23 |
| Language: | English |
| Number of pages: | 120 |
| Weight: | 168g |
| Height: | 138mm |
| Width: | 216mm |
| Spine width: | 12mm |
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