Publisher's Synopsis
IT IS ESTIMATED THAT 15% OF YOUR FINANCIAL SUCCESS COMES from your professional skills, 85% from your proficiency at establishing relationships with other people. This groundbreaking book provides essential tools to establish rapport & trust with anyone, even emotionally challenged people who have the power to make your life miserable. These methods work not only for salespersons, employees, hospitality professionals, & law enforcement officials, but also for CEOs, managers, & anyone who must deal with troublesome people.
