Paperback (14 Jun 2000)
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This work draws together the advice provided in the five core books by CCTA on service support. It covers: change management; configuration management; help desk management; problem management; software release and rollout; and an explanation of the links between the disciplines.
| ISBN: | 9780113300150 |
| Publisher: | Stationery Office |
| Imprint: | Stationery Office |
| Pub date: | 14 Jun 2000 |
| DEWEY: | 004.068 |
| DEWEY edition: | 21 |
| Number of pages: | 330 |
| Weight: | 1202g |
| Height: | 300mm |
| Width: | 196mm |
| Spine width: | 19mm |
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