Publisher's Synopsis
ITIL Foundation 3 daysThe purpose of the course is to ensure that students gain an understanding of the IT Processes than manage IT services from their concept stage through design and development and safely into a production environment. In ITIL these stages are known as Service Strategy Service Design Service Transition and Service Operation. Students will also appreciate the concept of continual service improvement and quality control.Youll learn On successful completion of the course delegates will be able to understandService management as a practice comprehensionThe ITIL service lifecycle comprehensionGeneric
