2nd Edition, 2013
Book (27 Mar 2013)
Not available for sale
Out of stock
This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It expands the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all. levels.
| ISBN: | 9780113314058 |
| Publisher: | Stationery Office |
| Imprint: | Stationery Office |
| Pub date: | 27 Mar 2013 |
| Edition: | 2nd Edition, 2013 |
| Number of pages: | 278 |
| Weight: | 1078g |
| Height: | 213mm |
| Width: | 274mm |
| Spine width: | 14mm |
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