2nd Edition
Book (01 Jan 2002)
Not available for sale
Out of stock
This book defines service and its many components, provides methods for finding out what an IT company's client base really thinks of the company's service, and offers a blueprint for building a service-oriented IT organization. Six new case studies have been added to this second edition. Ouellette is founder of an IT professional development and c
| ISBN: | 9780787288327 |
| Publisher: | Kendall/Hunt Pub. |
| Imprint: | Kendall/Hunt Pub. |
| Pub date: | 01 Jan 2002 |
| Edition: | 2nd Edition |
| Language: | English |
| Number of pages: | 216 |
| Weight: | 498g |
| Height: | 241mm |
| Width: | 165mm |
| Spine width: | 19mm |
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