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IT Service Management From Hell: A Guide to Worst Practices

IT Service Management From Hell: A Guide to Worst Practices

New edition

Paperback (01 Dec 2005)

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Publisher's Synopsis

This piece of work claims to be politically incorrect, sexist and IT-centric. And it achieves all three. We recommend this book to you unreservedly if you wish to provide the worst possible practices to your customers. Be aware that most of the items raised as comic issues make uncomfortable reading, because we can all identify someone who really believes in them.

Book information

ISBN: 9789077212219
Publisher: VAN HAREN PUBLISHING
Imprint: VAN HAREN PUBLISHING
Pub date:
Edition: New edition
Number of pages: 128
Weight: 204g
Height: 230mm
Width: 150mm
Spine width: 12mm