Publisher's Synopsis
If you have an effective IT Service Management system then you'll probably want to tell your customers about it. One effective way to do this is to achieve certification in ISO/IEC 20000, the international standard for ITSM. To achieve ISO/IEC 20000 certification there is an implementation process required, which in itself reassures new and existing customers of your commitment to progression. Implementing and ITSM improves your business operations, and demonstrates that your company is efficient, reliable and trustworthy. Creating the paperwork and policies for ISO20000 compliance from scratch, however, is no small task. It can be time consuming and expensive, and often involves wrong turns and dead ends. Fortunately there is the ISO/IEC 20000 Documentation Toolkit. Developed by ISO/IEC 20000 Lead Auditor and ITSM Consultant Michael Kunas, this toolkit gives your organisation the documentation it needs to implement an IT service management system whilst meeting the basic documentation requirements of ISO/IEC 20000-1. Crucially, we have designed the templates so that you can easily adapt them to your own needs, while retaining all that is required for ISO20000. An ISO/IEC 20000 management system should be built on effective and active IT service management processes. This toolkit will be most valuable to those organisations that have already established significant IT Service Management documentation and those who are looking for the specific documents that will enable them to achieve ISO20000-1 certification.
