Publisher's Synopsis
A range of policy and legislative developments in the last 15 years have set a climate for increased service user participation in the provision and management of voluntary housing services. However, in housing and support this area of good practice is less well developed. Although many service providers as difficult to implement, likely to raise unrealistic expectations and is therefore given a low priority. Within the context of two earlier research studies of tenant participation in supported housing, this report examines four organisations aiming to develop good practice that can be replicated by other organisations and individual projects. 'I've got something to say' ·examines the development, delivery and usage of HACT-funded work in the area of service user participation; ·compares how each project worked to forward the participation of service users and how successful the outcomes were; ·highlights approaches for effective development of service user participation in housing and support services; ·makes good practice recommendations to service user groups, service porviders and funders. This report is essential reading, not only for those working in the area of housing and support, but for all those concerned with enabling service user participation and empowerment.
