Publisher's Synopsis
Dealing with the communication aspects of human resource management, the authors offer practical training of communication with a step-by-step approach to dealing with the public. The book is divided into three parts. Much of the first part is based on experience and common sense. Part II presents the analytical tool of transactional analysis, that can be useful in human relations. Part III deals with employee relations (the interrelationship between managers and staff at all levels as they will ultimately bear on guest relations).;This book should be of interest to teachers and students of the foodservice.
