Book (01 Apr 1997)
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Explains how to avoid dissatisfied customers, stresses the importance of quality customer service, tells how to handle common problems, and suggests a reward system to improve service.
| ISBN: | 9780671575588 |
| Publisher: | Simon & Schuster Audio |
| Imprint: | Simon & Schuster Audio |
| Pub date: | 01 Apr 1997 |
| DEWEY: | 658.812 |
| Language: | English |
| Weight: | 113g |
| Height: | 172mm |
| Width: | 105mm |
| Spine width: | 22mm |
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