Book (29 Aug 2000)
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Demonstrates the relationship between patient satisfaction and total quality in healthcare organizations, and shows how to use information relating to patient satisfaction to improve overall healthcare quality. Introduces new cost reduction opportunities by developing a clearer understanding of the voice of the customer, and tells how to establish
| ISBN: | 9780873894746 |
| Publisher: | ASQ Quality Press |
| Imprint: | ASQ Quality Press |
| Pub date: | 29 Aug 2000 |
| DEWEY: | 362.10685 |
| DEWEY edition: | 21 |
| Language: | English |
| Number of pages: | 156 |
| Weight: | 430g |
| Height: | 228mm |
| Width: | 152mm |
| Spine width: | 19mm |
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