Publisher's Synopsis
An increasingly diverse workforce, the empowerment of employees, more self-directed work teams: all these elements have made the need for experts traing and development of supervisors more critical than ever.;Offering a systematic approach to trainers and human resources managers, Kirkpatrick's book not only fully covers planning, implementation, and evaluation, but also presents 12 valuable case studies of in-house programmes at major companies such as McDonald's, General Electric, and Deere and Company. Readers will find out how to: improve the attitudes, knowledge, and skills of supervisors; make the most of internal and external training programmes; conduct effective performance appraisals; and select and train new supervisors.
