Publisher's Synopsis
An all-new guide to help first-time managers and supervisors develop effective communication skills for leading and inspiring their staff.
From the author of How to Say It(r) at Work, a one-stop communication primer for anyone in a management position for the first time. Covering everything from delegating, planning and running meetings, and mentoring, to building a team and motivating subordinates, this is the perfect reference for anyone who wants to put their best foot forward as they climb the ranks. Topics include:
?Building leadership vocabulary
?Establishing ground rules
?Projecting credibility
?Avoiding day-one mistakes
?Handling crises and criticism
?Motivating and inspiring
?Making meetings work
