Publisher's Synopsis
-How to Deal with Aggression provides structure and clarity for tense situations where one typically finds impulsive behavior and chaos-
The goal of this book is to help reflect, think and learn about aggressive behavior and your own self in this particular context. A two way perspective is essential to efficiently and effectively deal with aggression, while remaining respectful towards clients, and people in general. This constructive approach helps to deescalate tense situations and helps maintain positive relationships. For both psychosocial as well as commercial working areas, the benefits of these kinds of professional strategies are evident. Preserving a good working basis, preventing material losses and staying aware of your personal needs and safety is a must for every professional who deals with challenging people on a regular basis.
This step-by-step guide offers you a well recognizable and easy to use flowchart for dealing with aggression. Both professionals and private persons learn to:
- control and make use of natural stress reactions
- recognize the various forms of aggression and danger levels
- balance out aggression with the appropriate attitude
- decide when personal safety is a top priority
- conduct efficient and solution oriented negotiating techniques
- diffuse, evaluate and learn from experiences with aggression
