Publisher's Synopsis
Since its introduction the housing benefit review system has been the subject of continued criticisms, principally that it lacks independence and also that the low numbers of recorded Review Boards indicate that claimants are unaware of or lack confidence in its operations. This study presents findings on the operation of the system and an assessment of various policy options for future reform. A number of research methods were employed - including telephone and postal surveys, fieldwork in six local authority areas and workshops for housing benefit officers - for the authors were aware that the effectiveness of an appeal system can only be fully assessed from the different perspectives and interests of all the participating individuals and groups.
