Publisher's Synopsis
This book is about staff management in the hotel, restaurant, and catering industry as it applies to Australia, New Zealand, and the Pacific area.;All aspects of personnel management are covered including recruitment, interview techniques, induction procedures, the role of managers, social skills, motivation, training, presentation, listening skills, giving instructions, job evaluation, change, industrial relations, discipline, and contracts of employment. A final chapter discusses issues such as industrial democracy, equal opportunity, sexual harrassment, cultural diversity and child care.
