Publisher's Synopsis
Increasingly UK organisations are recognising the value of having call and contact centres to conduct their business transactions. It is predicted that call and contact centres will be one of the largest employment sectors in the UK influencing every part of the economy. To help employers manage this unique working environment and ensure that their organisation complies with health and safety law, GEE has published the Health and Safety Risk Assessment Workbook for Call and Contact Centres. With this Workbook, you can conduct risk assessments for 20 key hazards found in a contact and call centre, and be able to priortise the risks by using the proven formulae. Contents: Accidents and First Aid Agency and Temporary Workers Cleaning Consultation with Employees Display Screen Equipment Electricity Environment (including Temperature; Air Quality; Space & Lighting) Expectant and Nursing Mothers Fire Safety and Emergency Procedures Lone Workers Manual Handling Noise Organisational Work Practices Telephones Training Welfare Facilities Work Equipment Working Time Workplace Young Persons.
