Publisher's Synopsis
Happy Customers Faster Cash China edition is a practical book about effective communication in Credit Management, written by professionals for professionals. The book focuses on building sustainable and productive customer relationships. The book contains many practical examples and tips that will help the new as well as experienced credit professionals to perform better on the job. At the end of the day, credit professionals want two things: (1) for customers to pay on time, and (2) to keep and grow positive working relationship with customers. To accomplish this requires exceptional communication and negotiation skills and of course a lot of practice. This book serves as a "refresher" for the seasoned professional and helps the up-and-coming credit professional to gain fundamental skills and insights into corporate credit management and business communication. In this edition, you will find new information on:
- Credit Management in China
- China business Culture and Communication in Credit Management
- Useful Links about China
Whether you buy from or sell to companies in China, the insights and tips in this book will give you a significant head start!
"A lot of research and case study has gone into the book, which makes the book exceptional and worth-reading."
Benedict Wong, President & CEO of Total Credit & Risk Management Group, Hong Kong
Jeroen van Santen, General Manager Accounting & Reporting, Sony Europe Limited
"Challenges addressed are real-world oriented and deliver recommendations that contribute to the profitable expansion strategies of any enterprise. It is both readable and digestible for any person interested in any of the topics discussed. Fine work!"
Patrick O. Connelly Phd, Founder and CEO Tao Institute for Credit and Risk Management, Clearwater, Florida
Lorna Rowe, Credit Controller, Ireland
