Audio CD (01 Jan 2004)
Not available for sale
Out of stock
Book & CD-ROM. Healthcare staff need to handle both difficult customers and difficult patients. The structure of Handling Difficult People is many short suggestions and principles followed immediately by interactive questions and applications. The simple structure makes it possible for busy healthcare workers to log in and benefit from short, self-contained units, and practice how they would respond to a situation. It is useful for those not in healthcare as well.
| ISBN: | 9781594910913 |
| Publisher: | University Of Health Care |
| Imprint: | University Of Health Care (US) |
| Pub date: | 01 Jan 2004 |
| Language: | English |
| Number of pages: | 20 |
| Weight: | 77g |
| Height: | 230mm |
| Width: | 155mm |
| Spine width: | 4mm |
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