Publisher's Synopsis
This work provides guidance on the management practice and organization required in managing benefits, including rent rebate, community charge rebate and rent allowances. It is designed as a practical manual for overcoming management and administration problems and covers financial aspects (audit, overpayment, debt write-off), legal aspects (summary of legislation, benefit review board decisions), organization (staff and office management, layout, security, staff counselling) and information systems (analyzing features of different systems/users, customer care forms and documentation for use with clients, publicity, debt counselling).;The loose-leaf format allows for a continual updating system.
