Publisher's Synopsis
Don't let shyness, argument, polarization, passivity, or aggression, interfere with your relationships.
Think about the ways conversation can turn acquaintances into friendships, or can make impressions that don't represent who we are.
Think how anger escalates more quickly through words of conflict.
Think too, about how the wrong words can even interfere with a career opportunity.
This book shares simple ways to improve the important skill of effective talking and listening including:
making better connections with others in daily conversations,
experiencing quicker conflict resolution and dealing well with controversy, argument, and difficult conversations,
accepting compliments and making real apologies,
improving memory,
building trust,
avoiding conversational problems and escalation at work,
and much more.
