Publisher's Synopsis
With more than thirty years of experience in the world of business consulting, Prof. César Grinstein presents tools of dialogue, personal communication and emotional management that ensure a high impact on the conduct of processes and obtaining results. Professor Grinstein has helped thousands of managers, directors and leaders of companies such as IBM, AT&T, Pepsi, Kraft Foods, Kellogg`s, SAP, Staples, Kimberly Clark, AON, Exxon, Monsanto and Microsoft in their arduous task of developing intelligence, coordinate actions in the company and establish an emotional strategy to obtain extraordinary and sustainable results over time.
