Publisher's Synopsis
Developed for professionals and firms who are new to the growing field of insurance-based or external case management, this practical handbook focuses on case management in accident / health and property / casualty insurance including workers' compensation. It presents a step-by-step to assist both new and experienced case managers. For the novice, it provides information on roles and responsibilities of a case manager, how to start a case management program, a functional description of insurance systems, and information on hiring and training case managers. More experienced case managers will benefit from this guide because it discusses topics such as effective marketing to help increase business, better supervision of case managers to maintain quality andfee negotiation for better cost savings through case management.
