Publisher's Synopsis
Total Quality Management (TQM) has evolved as a strategic approach in most of the manufacturing and service organizations to respond to the challenges posed by the competitive business world. Today TQM has become a comprehensive management strategy which is built on foundation of continuous improvement & organization wide involvement, with core focus on quality. TQM is a process of embedding quality awareness at every step of production or service while targeting the end customer. It is a management strategy to embed awareness of quality in all organizational processes. By pursuing the process of continuous improvement and never-ending improvement the companies can outdistance their competitors by enticing the customers with high quality products at low price. TQM has culminated Six Sigma, Which targets 99.999% defect free manufacturing. The Six Sigma approach has been increasingly adopted worldwide in the manufacturing sector in order to enhance productivity and quality performance and to make the process robust to quality variations. This book deals with an application of Six Sigma DMAIC (Define-Measure-Analyze-Improve-Control) methodology in an industry which provides a framework to identify, quantify and eliminate sources of variation in an operational process in question, to optimize the operation variables, improve and sustain performance viz. process yield with well executed control plans. Six Sigma improves the process performance (process yield) of the critical operational process, leading to better utilization of resources, decreases variations & maintains consistent quality of the process output. From Total Quality Control to Lean Six Sigma attempts to expose the problems associated with TQM and how six sigma has helped in the renovation and rising of TQM in rational leadership, factual management, continues improvements, and employee partnership. TQM and six sigma are the approaches that have been successful in solving intricate quality problems in products and services. Six Sigma improvement drive is the latest and most effective technique in the quality engineering and management spectrum. It enables organizations to make substantial improvements in their bottom line by designing and monitoring everyday business activities in ways which minimizes all types of wastes and NVA activities and maximizes customer satisfaction. While all the quality improvement drives are useful in their own ways, they often fail to make breakthrough improvements in bottom line and quality. Voelkel, J.G. contents that Six Sigma blends correct management, financial and methodological elements to make improvement in process and products in ways that surpass other approaches. This Book will be of valuable for those who are interested in the quality management field to understand core ideas along with contemporary efforts done in the field and authored as research studies in this volume. This Book may be useful to students, academics and practitioners across varied disciplines. Total Quality Management (TQM) has evolved as a strategic approach in most of the manufacturing and service organizations to respond to the challenges posed by the competitive business world. Today TQM has become a comprehensive management strategy which is built on foundation of continuous improvement & organization wide involvement, with core focus on quality. TQM is a process of embedding quality awareness at every step of production or service while targeting the end customer. It is a management strategy to embed awareness of quality in all organizational processes. By pursuing the process of continuous improvement and never-ending improvement the companies can outdistance their competitors by enticing the customers with high quality products at low price. TQM has culminated Six Sigma, Which targets 99.999% defect free manufacturing. The Six Sigma approach has been increasingly adopted worldwide in the manufacturing sector in order to enhance productivity and quality performance and to make the process robust to quality variations. This book deals with an application of Six Sigma DMAIC (Define-Measure-Analyze-Improve-Control) methodology in an industry which provides a framework to identify, quantify and eliminate sources of variation in an operational process in question, to optimize the operation variables, improve and sustain performance viz. process yield with well executed control plans. Six Sigma improves the process performance (process yield) of the critical operational process, leading to better utilization of resources, decreases variations & maintains consistent quality of the process output. From Total Quality Control to Lean Six Sigma attempts to expose the problems associated with TQM and how six sigma has helped in the renovation and rising of TQM in rational leadership, factual management, continues improvements, and employee partnership. TQM and six sigma are the approaches that have been successful in solving intricate quality problems in products and services. Six Sigma improvement drive is the latest and most effective technique in the quality engineering and management spectrum. It enables organizations to make substantial improvements in their bottom line by designing and monitoring everyday business activities in ways which minimizes all types of wastes and NVA activities and maximizes customer satisfaction. While all the quality improvement drives are useful in their own ways, they often fail to make breakthrough improvements in bottom line and quality. Voelkel, J.G. contents that Six Sigma blends correct management, financial and methodological elements to make improvement in process and products in ways that surpass other approaches. This Book will be of valuable for those who are interested in the quality management field to understand core ideas along with contemporary efforts done in the field and authored as research studies in this volume. This Book may be useful to students, academics and practitioners across varied disciplines.
