Publisher's Synopsis
The abbreviations ABPMP, CBPA or CBPP may have prompted you to browse through this book. However, we regard certification as a side issue. Our aim with this book is to provide you with a holistic approach to business process management. It is often not recognized how important the design and control of business processes are for many areas of an organization. In our view, business processes are the common denominator where the various specialist management disciplines meet. This is where common interests crystallize and the synergy potential is enormous.
Nevertheless, this book is not just a tool to help you prepare for the CBPA or CBPP certification exams from ABPMP. First and foremost, it is intended as a practical guide for successful business process management.
