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First Class Customer Service. Assessment Pack

First Class Customer Service. Assessment Pack - First Class Customer Service.

Paperback (30 Nov 1996)

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    Publisher's Synopsis

    Part of the "First Class Customer Service" series, this is a photocopiable resource for trainers, managers and assessors who have overall responsibility for the planning and managing of customer service training. It provides guidance on assessment, accreditation and portfolio development and includes all forms and documentation to help develop the basis for effective assessment and certification.

    Book information

    ISBN: 9780750635332
    Publisher: Butterworth-Heinemann Ltd
    Imprint: Butterworth-Heinemann Ltd
    Pub date:
    DEWEY: 658.8120076
    Language: English
    Number of pages: 72
    Weight: 736g
    Height: 297mm
    Width: 210mm

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