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Exceeding Customer Expectations

Exceeding Customer Expectations Find Out What Your Customers Want - And Give Them Even More

Paperback (28 Feb 2000)

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    Publisher's Synopsis

    This handbook provides a thorough definition of what constitutes customer service by giving practical instruction, tools and techniques to link the model to the reality of providing customer service and exceeding customer expectations.

    Book information

    ISBN: 9781857035643
    Publisher: Pathways
    Imprint: Pathways
    Pub date:
    DEWEY: 658.812
    DEWEY edition: 21
    Number of pages: 226
    Weight: 385g
    Height: 234mm
    Width: 153mm
    Spine width: 19mm

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