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Everyone Is a Customer

Everyone Is a Customer A Proven Method for Measuring the Value of Every Relationship in the Era of Collaborative Business

Hardback (31 Oct 2002)

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Publisher's Synopsis

Building on revolutionary concepts, Jeffrey Shuman and Janice Twombly outline methods every company can use to develop and measure win-win collaborative relationships versus win-lose transaction based relationships.

Book information

ISBN: 9780793154128
Publisher: Dearborn
Imprint: Dearborn
Pub date:
DEWEY: 658.812
DEWEY edition: 21
Number of pages: 210
Weight: 463g
Height: 230mm
Width: 160mm
Spine width: 21mm