Paperback (01 Jun 1996)
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This book is aimed at those who are new to the concept or may not have conducted a recent evaluation of their service. It covers methods of evaluation such as customer/user satisfaction surveys, information audits and focus groups.
| ISBN: | 9780851423678 |
| Publisher: | Aslib |
| Imprint: | Aslib |
| Pub date: | 01 Jun 1996 |
| DEWEY: | 025.5 |
| DEWEY edition: | 20 |
| Number of pages: | 52 |
| Weight: | -1g |
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