Publisher's Synopsis
Time for a step change in running organisations as our world is transformed.
This is excellence in practice and a condensation of how to achieve it, a joy to staff ad customers and good for civilization. It puts out to compost the academics, ideologues, dominators, bureaucratic bumpf, blame games, and union versus bosses nonsense and social media indignorance that distort society. We need ethics and clarity.
What makes the difference between ordinary and great organisations? It is not a grab bag of good ideas, but a melding of ESSENTIALS:
- Clear belief, strategy, and confidence that ca be shared by all
- Practical expertise in our field
- Focus o service for customers and stakeholders, not ourselves
- Management as leader, colleague or supporter as required, all day
- Rigorous processes of review and decision making in teams.
Some of the worst organisations have more expertise than the best.
The difference is in belief, culture, and processes; support for people; and rigour of decisions, form top to bottom.
