Publisher's Synopsis
This comprehensive handbook is written by those who have "been there and done that" - successfully. Joe Janes, Lorna Peterson, Steven Coffman, Martha Tarlton, Brett Butler, Susan Lessick and others share their expertise with librarians and other information professionals who are planning or implementing digital reference services. This unique guide discusses the role of reference collections and staff in the new millennium and explores changing reference culture and technologies. Sections and chapters range from "Why Reference is About to Change Forever (But Not Completely)," to "Transforming Reference Staffing for the Digital Library," to "Building Digital Reference Services and Networks," "Managing Digital Reference Services," and "Evaluating Digital Reference Services." The "Digital Reference Technology Spotlight" section offers an in-depth look at actual models.
