Developments in the Call Centre Industry Analysis, Changes and Challenges - Routledge Studies in Business Organizations and Networks

John Burgess (editor), Julia Connell (editor)

Paperback (22 Mar 2012)

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Publisher's Synopsis

Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.

About the Publisher

Routledge

Routledge is the world's leading academic publisher in the Humanities and Social Sciences. We publish thousands of books and journals each year, serving scholars, instructors, and professional communities worldwide. Our current publishing programme encompasses groundbreaking textbooks and premier, peer-reviewed research in the Social Sciences, Humanities, and Built Environment. We have partnered with many of the most influential societies and academic bodies to publish their journals and book series. Readers can access tens of thousands of print and e-books from our extensive catalogue of titles. Routledge is a member of Taylor & Francis Group, an informa business.

Book information

ISBN:	9780415511483
Publisher:	Taylor & Francis
Imprint:	Routledge
Pub date:	22 Mar 2012
DEWEY:	658.812
DEWEY edition:	23
Language:	English
Number of pages:	224
Weight:	352g
Height:	232mm
Width:	154mm
Spine width:	13mm