Publisher's Synopsis
Developing, testing and implementing customer-focused, service-quality instruments,Healthcare quality maturity assessment model based on quality drivers,Measuring healthcare productivity - from unit to system level,Measuring patient satisfaction in complex continuing care/rehabilitation care,Measuring patient-perceived hospital service quality: a conceptual framework,Measuring quality in community based housing support - the QPC-H instrument,Monitoring operating room turnaround time: a retrospective analysis,Reduced time from diagnosis to stone-free status in patients with ureteral calculi - a quantitative study,Seizing opportunities for change at the operational level
