Hardback (26 Oct 1988)
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Out of stock
Designed as a guide for all those involved in the training of client contact skills, this text discusses such topics as assertiveness training, decision-making and coping with stress and difficult clients. It contains a section on training techniques which includes audio-visual aids.
| ISBN: | 9780471917267 |
| Publisher: | Wiley |
| Imprint: | Wiley Blackwell |
| Pub date: | 26 Oct 1988 |
| DEWEY: | 302.2 |
| DEWEY edition: | 19 |
| Language: | English |
| Number of pages: | 201 |
| Weight: | 550g |
| Height: | 250mm |
| Width: | 170mm |
| Spine width: | 17mm |
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