Publisher's Synopsis
Volume 14, Numbers 3 & 4
Contents: K. Vredenburg, Introduction: Designing the Total User Experience at IBM: An Examination of Case Studies, Research Finding, and Advanced Methods. ARTICLES: R. Sobiesiak, R.J. Jones, S.M. Lewis, DB2 Universal Database: A Case Study of a Successful User-Centered Design Program. D.A. Swain, K. Yamazaki, A. Kumaki, Putting the "D" in UCD: User-Centered Design in the ThinkPad Experience Development. V. Healy, R. Herder, A Walk-Up-and-USE Information System for the Sydney Olympics: A Case Study in User-Centered Design. M. Ominsky, K.R. Stern, J.R. Rudd, User-Centered Design at IBM Consulting. C-M. Karat, J. Karat, J. Vergo, C. Pinhanez, D. Reicken, T. Cofino, That's Entertainment! Designing Streaming, Multimedia Web Experiences. J. Lai, S. Mitchell, M. Viveros, D. Wood, K.M. Lee, Ubiquitous Access to Unified Messaging: A Study of Usability and the Use of Pervasive Computing. M.A. Rodriguez, Development of Diagrammatic Procedural Instructions for Performing Complex One-Time Tasks. M.D. Polkosky, J.R. Lewis, Effect of Auditory Waiting Cues on Time Estimation in Speech Recognition Telephony Applications. R.J. Kamper, Extending the Usability of Heuristics for Design and Evaluation: Lead, Follow, and Get Out of the Way. J.R. Lewis, Psychometric Evaluation of the PSSUA Using Data From Five Years of Usability Studies. E. McFadden, D.R. Hager, C.J. Elie, J.M. Blackwell, Remote Usability Evaluation: Overview and Case Studies. D. Gruen, T. Rauch, S. Redpath, S. Ruettinger, The Use of Stories in User Experience Design. D. Bardon, D. Berry, C. Bjerke, D. Roberts, Crafting the Compelling User Experience. BOOK REVIEWS.
