Book (31 Jan 2000)
Not available for sale
Out of stock
Does dealing with angry customers eat up staff time, increase stress at public service desks, and undermine morale? This work introduces the many causes and faces of anger as well as practical techniques for dealing with angry patrons. It covers handling frustration and confrontative behaviour.
| ISBN: | 9781555703721 |
| Publisher: | Neal-Schuman Publishers |
| Imprint: | Neal-Schuman Publishers |
| Pub date: | 31 Jan 2000 |
| DEWEY: | 025.5 |
| DEWEY edition: | 21 |
| Language: | English |
| Number of pages: | 99 |
| Weight: | 336g |
| Height: | 279mm |
| Width: | 216mm |
| Spine width: | 8mm |
$2.80off
What's Your Dream?
Hardback
Published 16 Jan 2025
Save $2.80
$4.88off
Character Limit
Hardback
Published 19 Sep 2024
Save $4.88
$0.93off
Effortless
Paperback
Published 09 Jan 2025
Save $0.93
Building a StoryBrand 2.0
Hardback
Published 07 Jan 2025
$2.39off
Main Street Millionaire
Paperback
Published 05 Dec 2024
Save $2.39
$0.61off
Polar Bear Pirates and Their Qu...
Paperback
Published 01 Sep 2003
Save $0.61
$6.80off
A Completely Different Game
Hardback
Published 23 Jul 2024
Save $6.80
$5.73off
Supply Chain Management
Paperback
Published 23 Apr 2019
Save $5.73