Book (30 Sep 1994)
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This guide identifies ten types of difficult people on the job, including tanks, snipers, grenades, know-it-alls and think-they-know-it-alls. It shows how to get results with each type and explains: how difficult people think, what they fear and why they act as they do; why difficulty is in the eye of the beholder; and how to cultivate nine "take-charge" skills that turn conflict into cooperation. The book contains humorous cartoons and should help boost teamwork.
| ISBN: | 9780070078390 |
| Publisher: | McGraw-Hill |
| Imprint: | McGraw-Hill |
| Pub date: | 30 Sep 1994 |
| DEWEY: | 158.2 |
| DEWEY edition: | 20 |
| Number of pages: | 199 |
| Weight: | 544g |
| Height: | 241mm |
| Width: | 158mm |
| Spine width: | 19mm |
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