Publisher's Synopsis
Learn how to disarm problem people, find common ground, and turn conflict into cooperation
Understand why people become difficult
Use sophisticated techniques to neutralise whining, negativity, attacks, tantrums and more
Cultivate the nine "take-charge" skills that prevent people from becoming difficult
There's no reason to let unpleasant people get in the way of your performance in the workplace or in your life. With the help of these effective approaches to understanding and circumventing disruptive and annoying behavior, you can overcome the obstacles posed by difficult people in every phase of your life.
